Combi Terminal Twente accelerates shipping operations AI-trained AtBot in Teams


Customers are unforgiving, especially when their products and services are on the line. For businesses in the transportation industry, taking the time to carefully review every little detail is crucial to ensuring their customers get their goods when they need them, where they need them.Problem is, time is also money, and finding the sweet spot between efficient and quality customer service is an everyday challenge for global transport companies like Combi Terminal Twente (CTT).

In this video, you’ll learn how CTT is leveraging the integration capabilities of Microsoft Teams to provide global customer support powered by AtBot and give clients the ability to track their goods anytime, anywhere.

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About the author

Matt Griffin started working with computers in his early teenage years by building websites and running small profitable web businesses throughout high school. Matt attended Indiana University - Purdue University, Indianapolis and graduated with a Computer Information Technology, BS from Purdue University. While Matt attended school he worked in multiple departments performing different technical responsibilities ranging from web development, desktop support and server support. Upon graduation Matt started full time at a large MSP in Indianapolis working with medium to large businesses to manage their server infrastructure and focusing heavily on Microsoft Certification. Eventually Matt moved on to a privately held construction company where he manages all of their internal IT Systems and has been providing a guiding vision not only for their Server Infrastructure, but their Desktop Support and Application implementations. Matt currently holds an MCSA in Windows 7, Server 2008 and Server 2012.