Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.

Your customer service teams have a lot on their plate. Not only do they have to troubleshoot problems efficiently, they must also deal with upset or worried clients while they do so. And to add another challenge, they have the added pressure of knowing that a single misstep can potentially have devastating consequences for their business’ finances and reputation.

Thankfully, digital transformation has equipped today’s customer service teams with the technology they need to be better prepared for their next customer encounter. Now, artificial intelligence has enabled client-facing teams to come prepared with accurate data to better understand a customer’s issue and solve it effectively.

Subscribe now to learn how you can utilize the advanced bot integration capabilities of Microsoft Teams to enable effective communication with your clients and create outstanding customer experiences.

View: Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.

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About the author

Matt Griffin started working with computers in his early teenage years by building websites and running small profitable web businesses throughout high school. Matt attended Indiana University - Purdue University, Indianapolis and graduated with a Computer Information Technology, BS from Purdue University. While Matt attended school he worked in multiple departments performing different technical responsibilities ranging from web development, desktop support and server support. Upon graduation Matt started full time at a large MSP in Indianapolis working with medium to large businesses to manage their server infrastructure and focusing heavily on Microsoft Certification. Eventually Matt moved on to a privately held construction company where he manages all of their internal IT Systems and has been providing a guiding vision not only for their Server Infrastructure, but their Desktop Support and Application implementations. Matt currently holds an MCSA in Windows 7, Server 2008 and Server 2012.